Shipping Policy

At My Dreamy Doll House, we carefully pack every order to help ensure that your doll and other products reach you safely.

1. Order Processing & Production Time

Orders are processed after successful payment confirmation.

• Vinyl Dolls: Orders are generally processed within 3 days after payment confirmation.
• Full Silicone Dolls: Orders are generally processed within 5 days after payment confirmation.

Please note that these are estimated processing/production times and may vary slightly depending on product availability, customization requirements, order volume, holidays, or other unforeseen circumstances.

Processing/production time does not include shipping and delivery time.

2. Delivery Time

Delivery time may vary depending on the destination, shipping method, customs clearance, courier service, and other circumstances beyond our control.

Delivery estimates are not guaranteed and may be affected by:

• Customs clearance
• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping information
• Remote delivery locations
• Unexpected transportation delays

3. Shipping Charges

Shipping charges are calculated according to the destination, product, package size/weight, and selected shipping method.

The applicable shipping charges will be displayed at checkout unless shipping is specifically stated as included in the product price.

4. International Shipping

We may ship to selected international destinations.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Any customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated on the product or checkout page.

5. Tracking

Where available, a tracking number will be provided after the order has been shipped.

Tracking information may take some time to become active after the parcel is handed over to the shipping carrier.

6. Incorrect Address

Customers are responsible for ensuring that their shipping address is correct and complete.

If an order is returned, delayed, lost, or requires additional shipping charges because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the additional shipping costs.

7. Delivery Attempt

Customers should be available to receive their parcel or make arrangements with the courier when required.

If the customer refuses delivery, does not accept the parcel, or fails to collect the parcel, any resulting return or re-shipping charges may be deducted from the refund or charged to the customer.

8. Damaged Parcel

If your parcel appears damaged when delivered, please take clear photographs/videos of the parcel before opening it and record the unboxing process.

If the product inside is damaged, please contact us as soon as possible with the required photos/videos so that we can review the issue.

9. Lost or Delayed Parcels

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.

If a parcel is delayed or appears to be lost, we will assist the customer in communicating with the shipping carrier and/or shipping partner where applicable.

10. Return Shipping

If a return is approved because the customer has changed their mind or no longer wants the product, the applicable return shipping charges will be the customer's responsibility.

Please refer to our Return & Refund Policy for complete return conditions.

11. Shipping Policy Changes

My Dreamy Doll House reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.